The SMEG USA refrigerator door detachment recall (CPSC Recall 24-334) was announced on August 8, 2024, covering approximately 900 retro-style SMEG refrigerators sold in the United States between September 2020 and January 2024. Note: this recall affects SMEG-branded units only. It is included here as a relevant advisory for owners of Italian luxury refrigerators, including Bertazzoni refrigerators, as both brands originate from the same Italian appliance manufacturing heritage and operate in the same quality tier.
Hazard
The refrigerator door on the recalled SMEG FAB38U units can detach and fall off, posing a serious injury hazard to consumers standing in front of the open appliance. SMEG USA received nine reports of the refrigerator door falling off prior to the recall. No injuries were reported at the time of the announcement.
Affected units
- Brand: SMEG USA
- Recall number: CPSC 24-334
- Model numbers: All models beginning with FAB38U
- Serial numbers: Serial numbers beginning with 2781 (printed on a white label inside the top refrigerator door)
- Units sold (US): approximately 900
- Description: Special-order retro-style refrigerators approximately 28 in. wide × 30 in. deep × 80 in. high, available in black, cream, pastel blue, pastel green, red, and white with left- or right-opening door handles
- Sold through: Independent kitchen and appliance stores nationwide; Williams-Sonoma, AJ Madison, and Wayfair online
- Sale period: September 2020 through January 2024
- Original price: approximately $4,300
How to identify
Open the top door of the refrigerator and locate the white label inside. If the model number begins with FAB38U and the serial number begins with 2781, the unit is included in the recall. Owners can also email a photo of both labels to [email protected] for confirmation.
What to do
- Stop using the refrigerator door immediately if any looseness, wobbling, or unusual resistance when opening is noticed
- Contact SMEG USA toll-free at 888-763-4782 (9 a.m.–5 p.m. ET, Monday–Friday) to schedule a free repair by a certified service provider
- Email photos of the model and serial number labels to [email protected] to initiate the recall claim
- Visit smeg.com/us/recall for the official online recall form
- Bertazzoni refrigerator owners with questions about their own appliances may call 1-866-905-0010
Urgency level
High. A refrigerator door weighing 40 or more pounds can cause serious injury if it detaches without warning. SMEG FAB38U owners should contact SMEG USA immediately and avoid using the appliance until the free repair is completed.